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Outsourcing Fraud Management and Revenue Assurance Functions

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Contracting out specific areas of Fraud Management and Revenue Assurance is not a new concept, and many "forward thinking" CSP's are already taking advantage of some of the Fraud and RA Managed Services that are available.

The writer's experience in this area has generally been that there is reluctance from the Fraud Analyst and Revenue Assurance Analyst to accept the benefits of outsourcing at least some components of the Fraud Management and RA functions to a third party, such as a managed service or a Shared Services Centre. Perhaps it would be of benefit to look at the three high-level business functions which exist for both Fraud Management and Revenue Assurance: Prevention, Detection and Investigation.

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