Fraud Management Consulting

Consultancy Services Available

Fraud CoachingPDF Icon
  • Fraud Risk Assessments - intended to help you understand and manage the fraud, security and revenue risks presented by your products, services and customer acquisition processes (analysing customer application process through to bad debt files for fraud indicators)
  • Fraud Process Reviews - Review existing fraud management operations, processes and procedures, including interviewing key stakeholders, senior management etc, and recommend any improvement opportunities
  • Interim Management - Managing an operators Fraud and Security function for an interim period, or project managing the implementation of a new Fraud and Security function for an operator, including all staffing, system and administration requirements.
  • Fraud Reporting Review - Review existing fraud reporting methodology and KPI's ensuring that monthly, quarterly and annual (internal and external) fraud reporting is accurate, identifying trends and high risk areas, to enable a more effective strategy to be developed and implemented to manage these risks
  • Strategic Organisational Review - Strategic review and assessment of the Fraud and Investigations Organisational structure within the organisation including staffing, roles and responsibilities, policies and procedures and skills matrix
  • Fraud Training Assessment - Identify fraud and investigations training, development and coaching requirements, using this information to develop and deliver a fraud awareness training and development program to Fraud Management staff.
  • General Fraud Awareness Training - Develop and implement a general fraud awareness training program for all staff, including new appointees and managers, to cover internal and external fraud, ethics and their duty to report suspicious activity.
  • Policy Development - Review existing, or develop new Fraud and Security related policies for example,
    • Fraud Policy
    • Security Policy
    • Investigation Policy
    • Duty to Report Policy
    • Anti-Money Laundering Policy etc
  • Investigations - Conducting Fraud (Internal or External) investigations if required, or reviewing completed investigations and providing a report with any recommendations for further action
Colin Yates
Colin Yates Contact Colin

Colin Yates comes to XINTEC with 22 years' experience in managing fraud, revenue risk and investigations in the telecoms industry. This time was spent firstly in Telecom New Zealand and then at Vodafone where, for 6 years, he was Head of Fraud Management and Investigations for Vodafone Group. There he was responsible for effective and consistent fraud management across Vodafone's global footprint.

During this period Colin was also heavily involved with the GSM Fraud Forum where he held the positions of Deputy Chair and Chairman of the Fraud Forum Intelligence sub-group. He was appointed as a Certified Fraud Examiner in 1996 and in addition to his management positions within the GSM Fraud Forum, he has held similar positions in CFCA, FIINA, ATFRA (Australia) and PPM (Pacific Partners). In recent years has also been an advisor on fraud management to the Pacific Islands Telecommunications Association (PITA).

Prior to joining the telecommunications industry, Colin completed a 19-year career in the New Zealand Police where he held various front-line and investigative roles.

Contact Colin For More Information