Revenue Assurance - what does it mean to CSPs?
Revenue assurance (RA) is a business philosophy that ensures processes, practices and procedures are aligned with the business requirements’ of CSPs (Communication Service Providers), to optimize revenues, costs and margins.
In todays’ competitive marketplace, the increasing ease with which customers can migrate between fixed-line and mobile networks, giving the customer the confidence that his charges are accurate and timely becomes essential for maintaining customer numbers and reducing churn. Both over- and under-charging create uncertainties, which leads to concerns about the overall level of service and hence to the customer looking at the competition.
Revenue leakage does not have to be a fact of life for CSPs
Revenue leakage is earned revenue that has been lost. It can be under or unbilled services that have been provided by the CSP, incorrect credits or adjustments.
Overcharged revenue is unearned revenue that has been billed, it can be for services that are no longer supplied, failure to implement bundles and discounts correctly, or simply overcharged against the declared tariff.
CSPs may not be able to re-bill for undercharging while public opinion and damage to their business's reputation will ensure that the telecom operator has to repay any overcharges, assuming the subscriber does not vote with their feet and leave.
Don't let revenue leakage drown your business
The situation is likely to become more severe as more complex products, systems and services are introduced. These leaks may be inadvertently created as systems, people and processes strive to make their individual departments more efficient in a battle for improved margins. Back office errors can have a significant impact on the cost or the revenue generated.
Revenue assurance cannot be ignored, with the intense competition and constantly evolving technology there is more likelihood of errors, interacting complex systems can bring unexpected results. Within a business dealing with high-volumes of traffic but low cost transaction any small errors can quickly become a severe mis-statement of revenue.
RAlite™ - Revenue Assurance solution from XINTEC
RAlite™ was designed to assist smaller CSPs with their usage assurance. Quickly identifying and reporting errors in the system enables the operator to take immediate action and prevent further errors occurring.
RAlite™ is a fully featured revenue assurance system, designed for quick deployment and modular expansion, allowing the CSP to take the services it needs, when it is ready for them.
In addition, XINTEC, recognizing that it is the totality of systems, process and people that make the difference, offer a range of solutions to suit the discerning client.
Test-Call Generation at XINTEC
The Test-Call Generator (TCG) solution was designed to enable CSPs to confirm that the details captured on the usage detail record are accurate. TCGs are the only means of independently verifying this information by making a range of predetermined phone calls at known times to predetermined destinations using the full range of services.
RAlite™ Managed Service (SaaS model)
The Managed Service takes data from your systems, performs the analysis on RAlite™ in a secure server environment and reports the findings back to you in a timely manner. This option is ideal for organisations where acquiring the right calibre of RA Analyst or obtaining capital approval is difficult.
XINTEC’S RA HealthCheck - assessing CSPs' business processes
Errors come from two sources, process errors and system errors. In order to develop a strategy, you need to know your performance in both of these areas – hence the twin focus of XINTEC's RA HealthCheck.
XINTEC’s RA HealthCheck is a three to four week process designed to provide you with the information you need about the levels of errors found within your network and systems and decide the next steps. It combines an assessment of the state of the business processes and analyses data from your systems in RAlite™.